Big Bend Telephone DSL Customer Support

DSL Support

Zhone Modem Quick Hardware Installation back to top

Ready to begin?

It is easy and with every step, you are closer to experiencing the speed and convenience of Big Bend Broadband.

1) First make sure you received all equipment necessary for installation from Big Bend Telephone. Inventory checklist:

Big Bend Broadband Set-up CD
DSL Modem
DSL Modem AC adapter
Tripp Lite Travel Cube surge protector
RJ11-A cable (orange label)
RJ11-B cable (yellow label)
Ethernet cable RJ-45 (green label)
DSL filter (red label)

2) Insert the Big Bend Broadband Set-up CD into the CD-Rom drive of your computer and follow the on-screen instructions. Macintosh users can find detailed instructions in the self-help Macintosh folder on the Big Bend Broadband Set-up CD.

3) Place DSL filters (red label) on all telecommunications devices (telephones, fax machines, alarms, satellite receivers, etc.) that share the same phone number with your DSL line and are not connected directly to the DSL modem (Figure 3).

4) Plug the Tripp Lite Travel Cube surge protector into a grounded, three- conductor, 120VAC outlet (Figure 1). Do not plug into two-wire cords or adapters. The Travel Cube is for protecting the DSL modem only. Do not plug any other type of equipment into this Travel Cube.

5) Connect one end of the RJ11-A cable (orange label) into the “IN” jack of the Travel Cube and the other end of the cable into the DSL wall jack. Make sure there is no DSL filter on this line.

6) Connect one end of the RJ11-B cable (yellow label) into the “OUT” jack of the Travel Cube and the other end of the cable into the DSL modem “LINE” jack. Make sure there is no DSL filter on this line.

7) Attach the DSL modem AC adapter to the DSL modem and the Tripp Lite Travel Cube surge protector.

8) Connect your computer to a LAN port on the DSL modem using the Ethernet cable RJ-45 (green label); you may also connect other computers, hubs, switches, and wireless access points to the LAN ports (Figure 2).

9) You may choose to connect a telephone to the “PHONE” jack of the DSL modem. This will not affect your Big Bend Broadband service. Make sure there is no DSL filter installed on this line.

All equipment noted in red is supplied by Big Bend Telephone. Please ensure you received all items in your Welcome and Installation box.

Comtrend Modem Quick Hardware Installation back to top

Ready to begin?

It is easy and with every step, you are closer to experiencing the speed and convenience of Big Bend Broadband.

After installation, you will be ready to enable a wireless connection.

Step 1: Connect one end of the RJ11-A cable (orange label) into the “IN” jack of the Trip Lite Travel Cube and the other end of the cable into the DSL wall jack. Make sure there is no DSL filter on this line.

Step 2: Connect the DSL splitter (blue label) into the “OUT” jack of the Trip Lite Travel cube.

Step 3: Plug the Trip Lite Travel Cube into a grounded, three conductor 120VAC outlet.

Step 4: Plug the DSL Modem AC Adapter into the Trip Lite Travel Cube and the other end into the power slot on the DSL modem.

Step 5: Connect one end of the RJ11-B (yellow label) into the “DSL” port on the DSL splitter and the other end of the cable into the DSL modem “LINE Port” (gray) on the back of the modem. Make sure there is no DSL filter on this line.

Step 6: Connect one end of your Ethernet cable RJ-45 (green label) into your computer, and the other end into one of the 4 LAN ports (yellow) on the back of your modem.

The ADSL, Internet and LANx Port Lights on the front of the modem will be solid green when the modem is ready for use. The LANx Port and the INTERNET light will blink green when data traffic is moving through the modem.

Optional: You may choose to connect a telephone to the “PHONE” jack of the DSL splitter. This will not effect your Big Bend Broadband service. Make sure there is no DSL filter installed on this line.

Place DSL filters (red label) on all phones and faxes that share the DSL phone number and are not connected directly to the DSL Splitter (blue label).

See Figure 1 and 2 for help.

Comtrend Figure 1

Comtrend Figure 2

Optional:

Enabling Wireless on the Comtrend Modem (PDF)

System and Computer Requirements back to top

Please be sure you have the correct software and hardware when attempting to install and use your Big Bend Broadband equipment and Set-up CD. You must also have telephone service with Big Bend Telephone in order to use Big Bend Telephone’s Broadband Service.

Operating Systems

For you to be able to take full advantage of the transmission speeds that are enabled by Big Bend Broadband, your computer’s operating system should be Windows 2000, XP, Vista or Mac OS 8.5 or higher.

Macintosh users can find detailed instructions in the self-help Macintosh folder on the Big Bend Broadband Set-up CD.

Minimum System and Computer Requirements

Windows Users

Pentium 200 MHz processor (or equivalent)
64 MB (megabytes) RAM (or equivalent); 128 MB preferred
Microsoft Windows 2000 or above
125 MB free disk space (512 MB or above recommended)
Ethernet adapter
CD-ROM or DVD-ROM drive

To view your system information in Windows:

Memory (example: 512, 256, 128, 64 MB RAM)

Right-click on “My Computer” from your desktop. Left-click on “Properties” and look for the information under “Manufactured and Supported By”.

Available Hard Drive Space (example: Free 2.65 GB)

Left-click on “My Computer”, then on “Local Disk (C)”. You will see a chart that shows your available hard drive space.

Ethernet Adapter

Right-click on “My Computer”. Left-click on “Properties”. Next, click on the “Hardware” tab, then “Device Manager.” A list will appear; look for “Network Adapter.” If an item shows up under that selection, you already have an Ethernet adapter. If you do not have an Ethernet adapter, please contact your local computer hardware store for installation.

Macintosh Users

Power PC or equivalent
Mac OS 8.5 or higher
64 MB RAM
100 MB free disk space
Ethernet adapter